Common Questions
Ordering & Shipping
When will my order ship?
Once you place your order, it enters our fulfillment process. Orders are typically prepared within one to two business days. When your order is ready to ship, you’ll receive a confirmation email with tracking details so you can follow its journey.
How long does shipping take?
Shipping times depend on the destination. For most US orders, delivery takes around seven to twelve days. International orders may take longer based on location and customs. You’ll receive tracking updates as your order travels so you can stay informed.
Do you ship internationally?
Yes, we offer worldwide shipping. While delivery times vary, rest assured we will prepare and ship your order with care. Please note that customs duties or import fees are the responsibility of the recipient.
Can I track my order?
Yes. As soon as your order ships, we’ll send a tracking link to your email. You can also visit our Track My Order page at any time for the latest updates.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure digital payment options available at checkout. This allows you to choose what feels most convenient and comfortable.
Is my payment information secure?
Yes. Your personal and payment information is handled with care. All transactions are encrypted and processed through trusted payment gateways, so you can shop with confidence knowing your data is protected.
Returns & Exchanges
Do you offer returns?
We want you to feel confident in every choice you make with us. If you’re not completely satisfied, you can request a return within 30 days of receiving your item.
Some items, like personal care products or custom orders, may not qualify. You can find full details in our Returns and Refunds Policy.
How long do refunds take?
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method, typically within 10 business days.
Processing times may vary depending on your bank or credit card provider.
Can I exchange an item?
Yes. To exchange an item, simply request a return first. Once your return is accepted, you can place a new order for the item you’d like instead.
We’re here to support you throughout the process.
Support
I still have questions. How can I contact you?
We’re always happy to help. If you have more questions, feel free to reach out through our Contact Us page.
We aim to respond within 24 hours, so you feel supported every step of the way.
Do you offer support after purchase?
Absolutely. Our support doesn’t end after your purchase. Whether you need guidance on how to use a product, have a concern, or simply want to reach out, we’re here for you.
You can contact us anytime through our Contact Us page. We’ll respond within 24 hours.
Your well-being remains our priority.